Watch a check fail in real time.
The animation is a fixed script — the same conversation every time — but everything in it is the real product: the code-switched transcription, the rubric checks, the evidence quote, and the breach a sampled month of QA would most likely have missed.
The debtor says the debt is old. The agent keeps pressing for payment. A sampled month of QA is unlikely to ever hear that sentence — and whether it matters depends on the debt's history, which is exactly the situation a reviewer needs to see. One sentence, one critical finding, one moment of audio as evidence.
Scripted illustration of a review, not a real call: a code-switched call is transcribed, three rubric checks pass, and one — pressing for payment after the debtor says the debt is old — fails critically, with the evidence quote and the reasoning shown.
Agent · 0:00
Sawubona, ngingu-Sipho, NCA Recoveries.
How to read a scorecard.
Pass
The check ran, the evidence was found, and the agent met the standard.
Fail
The check ran and the agent breached it. Critical failures carry the call’s risk classification.
Unclear
The audio or the situation did not support a confident verdict. It goes to a person, never to an agent’s record.
Not applicable
The check does not apply to this call — a wrong number is not a debt-collection call and is not scored.
What happens after you ask for a demo.
- 01
One working day
A reply from a person, not an autoresponder.
- 02
Thirty minutes
A walk-through of the workspace, the rubric and the queue on your dialler’s shape of call volume.
- 03
Ten recordings
You send ten of your own calls. Within a week you get the full compliance analysis back.
The ten-call analysis is our accuracy claim in miniature: you will see the transcriptions, the scores and the evidence, and you can judge them yourself before any commercial conversation. It runs under a short trial operator agreement, and recordings are transferred through a secure channel — never email. Trial recordings are deleted after the analysis unless you subscribe.
Book a demo.
Tell us who you are and roughly how many agents you run. The form opens a pre-filled email — your own mail client sends it, and nothing is transmitted to a server in between.
Prefer to talk? Write to demo@sentinel.novosense.africa.